OAPPS Discord for Zendesk works not only with private messages but also with public ones. To receive messages from your Discord to Zendesk, follow these steps:
1. Connect the Discord server you want to receive messages from: How to create a Discord integration with Zendesk?
2. Our bot will be added to your connected server:
3. You can rename our bot. Right-click on the bot >> Change Nickname:
4. To send a message to Zendesk:
- @mention the bot (for public messages - visible for everyone) or
- use the command /help (for personal communication):
These messages will be delivered to your Zendesk as tickets:
5. To receive message from Discord Private Channels, add the bot and its role to channel:
... and check that threads are enabled in the Channel Settings:
6. Once a message is received to Zendesk, you can reply to that messages directly from a Zendesk ticket and it will be sent back to Discord.
If you still face any issues with receiving messages to your Zendesk, please contact our support.
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