How to integrate TikTok to Zendesk?

1. Install the OAPPS Comments for TikTok from Zendesk Marketplace. 
   To avoid card entering during the trial, please use the coupon code NOCC during the installation:
    
2. Log in to your TikTok account. Make sure it's switched to business. 
3. Go to your Zendesk Admin Center → Apps and Integrations -> Channel Apps → OAPPS Comments for TikTok
4. Switch to Accounts tab and click Add Account
   
5. Enter the name of the account and click Continue with Tiktok - a TikTok access authorization page will open:
   
6. Give the app permissions to access your TikTok account - you will be redirected back to Zendesk after clicking Authorize
   
7. From here you can add tags, email (for notifications of a server maintenance for example) and ticket subject prefix. You can also skip this step for now and add these details later.
8. Click on CREATE
   

The app will start scanning your account for video comments withing next 15 minutes. Only new comments will be loaded after we index your videos.

Activity and Subscription tabs

Firstly, with this app you can check your account activity, like the date of integration creation and update or a number of receives comments during the last 24 hours:

Secondly, the Subscription tab shows your current plan and limits. From here you can also modify your subscription plan or the data related to the subscription (like company address). For this, click on "OAPPS Billing Portal" (in red). Please use your subscription email to access the billing portal. For more details please visit: What can I do via billing portal?

Should you have any questions, please reach out to our support.