- You have to be an Administrator inside your helpdesk.
- You must have a Business Instagram account. For more details on how to check and change the type of your account, you can find in the article: “
- You must have a Facebook page and it must be connected with an Instagram account described above. Integration instructions can be found in the article: “”.
- Ensure the prerequisites above are met.
- Install the application. To get to know more please read the article “”
- Click “Admin”
5. Choose Instagramer Comments.
6. Then switch to “Accounts” and click “Add an account”:
7. Enter a name for the integration - it will appear inside each comment as a source - and click “Continue with Facebook”.
8. Click “Access granted” under the “Zendesk Token”:
9. Click “Allow” to grant access to your Zendesk account for the application:
10. Finish the process clicking the “Save” button.