If you want to cancel a subscription and not being charged for an app, you have to uninstall the application. Below you will find a step-by-step instruction on how to do that.
- In Zendesk click on an “Admin” icon on the left panel, then press Apps/Manage:
- Find an app you want to delete and hover the mouse pointer over its icon. Click the gear icon and select “Uninstall” in the list:
- Confirm by clicking the “Uninstall” button:
- Wait a bit when the application is being uninstalled.
Done! The application is uninstalled and its subscription is canceled.