How to send notifications from Zendesk to Telegram?

If you want to send notifications from Zendesk to Telegram, then follow the next steps:

1. Create a new channel in Zendesk 

We will first create it as a public channel, but later we'll convert it to private, so don't worry. 

2. Create a bot

use @botfather to create the bot. The bot will be sending messages to the channel

Save the token

3. Get the channel id

Now we have to find the channel id. Add the bot to the channel as Administrator 

send the message to the channel using the URL https://api.telegram.org/bot111:222/sendMessage?chat_id=@channelName&text=123

Replace 111:222 with your bot token and @channelName with your channel name

save the chat id  e.g. -100xxxxxxxxx 

4. Convert the channel to private

You can do this in Channel Info

5. Set up Zendesk Target

go to Settings -> Extensions ->add target

set URL target as  https://api.telegram.org/botxxx:xxxxxxx/sendMessage?chat_id=-100xxxxxxx

put "text" to Attribute name

to create target press Create target- Submit

6. Create a trigger

You can set up any conditions you wish and send any text to the telegram using Zendesk placeholders

That's it! Whenever the trigger fires, you receive notification into your Telegram channel.