Some post comments are not supported
Facebook does not support sending some types of comments to external integrations
- Ad post comments (Dark posts);
- Reels Comments
Re-authenticate your Facebook page
Most likely our app is no longer authenticated to receive Instagram updates from Facebook. This can happen for various reasons. It's easy to fix:
- Go to Zendesk Admin -> Channel Integrations -> Instagramer comments -> Accounts tab and click on your integration account.
- Click [Continue with Facebook]
- The Facebook page will open. Press Edit Settings.
- Select all connecting pages (NOT just the one currently connecting)
- Grant all permissions on the next step
- Press OK
- In Instagramer Comments General Settings select the page you are connecting
- Save Integration Account