What media types are supported by Instagramer Suite? – OAPPS for Zendesk

Direct Messages

Type of message	Current status
Plain text	Supported
Audio note	Supported
Photo attachment	Supported
Video attachment	Supported - to play the video press the link. For disappearing media, there will be a note, when it will be pulled e.g Disappearing media (expires at 2019-11-28 04:32:56)
Stickers/GIFs	Supported
Story mention	Supported
Story share	Supported
Story reply/comment (private)	Supported
Story comment (public)	Not supported
Profile share	Supported
Reels share	Supported
Forwarded post	Supported
Hashtag mention	Not supported
Live video share	Not supported Message in Zendesk Unsupported message type "media_share".
Live video invite	Not supported Message in Zendesk Unsupported message type "placeholder".
Reply to DM	Supported
Reply to DM with a picture	Not supported after October 2019 We post a link to the uploaded image as a workaround
Reply to DM with a link	Supported Instagram users will get the link with its preview
DM likes	Supported
Replying to a post comment with a DM	Supported

Comments

Type of message	Current status
Post comment	Supported
Reels comments	Supported
Ads comments	Not supported
Comment likes	Not supported
Reply to post comment	Supported
Reporting/blocking comment	Supported
Hiding comment	Supported
Replying with a picture attachment	Not supported The link is sent back, but it's not clickable in Instagram
Replying with a link	Not supported Links in comments are not supported by Instagram and are not clickable.
@Mention in a post description	Supported
@Mention in a post comment	Supported
@Mention in Reels	Supported