First, install the application from Zendesk Marketplace.
Go to the Zendesk application settings: Support - Channel integration - VKontakter.
Switch to Tab «Accounts» and press «Add account».
Fill all required fields and click "Connect".
- Enter a new account name.
- Select the "Discussion Boards" option.
- Press "Get VK user token".
- Allow access to your account.
- Copy results page address.
- Enter a community URL
- Click "Connect".
Use tags for each account to configure the routing of incoming requests.
If you leave your e-mail address, the system will notify you in case of problems with the configured integration. We will send you a notification and you will not miss a message from your customers.
Set the subject length and format. By default, the first client message is used as the subject of the request. If you apply these settings, then the topic will be added with a prefix [VK] and the subject text is trimmed to the value specified as the «Ticket subject length».