Most likely the credentials currently used are expired or invalid. To solve the issue one should check the relevance of the email and token used in the application settings:
- Visit Admin Center >> Apps and integrations > Zendesk API > Ensure the "Token Access" option is enabled > Сreate Resurrect API token anew and store it somewhere:

- Go to Admin Center >> Apps and integrations > Zendesk Support apps > Resurrect > check the e-mail used in the settings and paste the saved earlier token (make sure it's not auto filled by your browser)
- Don't forget to update the settings
If you still face any issue with the app, contact our support.
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