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1. Locate the bot on the right Discord panel on your server channel. 2. Right-click on it and select Change Nickname in the drop-down menu. 3. Type a new nickname.  PS You can't change the bot ico...

  You can configure Zendesk to send notifications to Telegram channels and groups using native webhooks functionality (no apps required)   1. Create a new channel in Telegram. Create a public chann...

Use 3CX WebAPI via an agent's browser. This option controls how the app connects to 3CX WebAPI, e.g., to place outbound calls.   Unchecked: The API calls will be made through our AWS cloud.  In t...

Please refer to WebAPI for 3CX up-to-date guidelines. Debian manual Installation Guide - if you need more control or Debian Installation Script Guide (v18, v20) - automatic installation   For Wind...

## [2.2.0] - 2023-04-19 ### Added - Export Ticket JSON/ browsable HTML Archive with attachments (available only at Professional plan) - Include identities in user export - Storage capacity increase...

## [3.1.1] - 2024-01-09 ### Added - Prechat form - ask additional question and send the answer to user's field - Option to hide telegram username and name from agent   ### Fixed - end-users informa...

1. Install OAPPS Comments for Youtube from Zendesk Marketplace.  2. Go to Admin Center -> Channel apps -> OAPPS Comments for YouTube: 3. Click Add Account on the Accounts tab: 4. Press Continue Wit...

Install Custom Fields App Go to Zendesk marketplace. Find Custom fields app.  https://www.zendesk.com/apps/chat/687662/custom-fields/ Click Free Trial to install the app.  You won't be charged bef...

We use access YouTube data via user, who authenticates the app. Replies, posted back to the channel are via this user profile. It may be the user has no more rights to access YouTube content or use...

Yes, instagramer works in new agent workspace the same way. New message create as a ticket, not a a conversation though. We will be adding option integrate it as conversation as soon as Zendesk wil...