Viktor
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Recent activity by Viktor-
How to connect Telegram Forum Topics to Zendesk?
Initial configuration The app supports Telegram Forum Topics by default, all you need to do is enable Forum Topics in your Telegram channel. Advanced configuration You can set custom tags for...
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Zendesk Recipe: Notify the supervisor if a conversation was not updated in 120 seconds
Follow the guide to install the Delayer app from Zendesk marketplace if you have not done so previously. For this action to work properly, you'll need to first mark tickets that were unattended ...
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Zendesk Recipe: Notify customers in messaging chats about solving the ticket
Follow the guide to install the Delayer app from Zendesk marketplace if you have not done so previously. Create a trigger with the following Conditions. We want it to trigger when a messaging ti...
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Zendesk Recipe: Close tickets 10 minutes after CSAT is offered
Follow the guide to install the Delayer app from Zendesk marketplace if you have not done so previously. For this action to work properly, you'll need to first mark tickets where CSAT was provid...
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Zendesk Recipe: Send the CSAT survey 10 seconds after the ticket is solved
Follow the guide to install the Delayer app from Zendesk marketplace if you have not done so previously. Create a trigger with the following Conditions. We want it to trigger when a messaging ti...
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Zendesk Recipe: Send greetings with an agent's name when a chat is assigned to the agent
Follow the guide to install the Delayer app from Zendesk marketplace if you have not done so previously. Create a trigger with the following Conditions. We want it to trigger each time a user is...