How to integrate 3CX with Zendesk?

1. Install 3CX integration by OAPPS from the Zendesk Marketplace.

2. Click on the 3CX icon on the left panel and complete the authorization by clicking "Grant Permissions":

3. Click "Allow" in the pop-up window.

4. On the next step you'll asked to:

    4.1. Enter your 3CX URL including port (without the rest "/webapi/admin"). It can be found here:

   4.2. Paste your WebAPIToken. It can be found inside your 3CX account in Files > AuthKeys.csv.

    Note: by default, the WebAPIToken is the same for all users. So we highly recommend changing it a bit, at least a few letters and numbers:

    4.3. Copy the code inside the app and paste it inside your 3CX account > Files > TCXWebAPI.ini

    Note: the copied code should be pasted instead of the highlighted text (not in the random place).

Restart the service after the changes (so that they are accepted).

After that, when the step 4 is completed, click "Verify" in the our app settings.

5. Choose the extension for the agent from the drop-down list:

Then click on "Update Extensions"

6. You can configure a few additional options:

Remember to save the settings at the end.

Should you have any questions, please feel free to reach our support.