Zendesk Recipe: Send the CSAT survey 10 seconds after the ticket is solved

Create a trigger action with the following payload to call Delayer webhook:

{
   "add_tag": "csat_offered",
   "delay": 10,
   "message": {
       "author": {
           "type": "business"
       },
       "content": {
           "text": "Please rate your support experience {{satisfaction.rating_url}}",
           "type": "text"
       }
   },
   "ticket_id": "{{ticket.id}}"
}

where 
add_tag is the tag to be added to the ticket. 
delay is the delay in seconds. 
message structure is in Sunshine conversation format.
text is the message text. 
{{satisfaction.rating_url}} is a placeholder for the CSAT.

You can see the list of Zendesk placeholders here:
https://support.zendesk.com/hc/en-us/articles/4408886858138-Placeholder-reference-for-business-rules