Setting up delayed actions in Zendesk with Delayer app

The app can be installed directly from Zendesk Marketplace. You can use the NOCC coupon to install it without a credit card. 

1. Click on Free Trial in Zendesk Marketplace and fill in the required data.
2. Open the Zendesk Agent Workspace and click the app icon on the left panel.
   
3. Grant Permissions. Press the button and allow the browser to open a pop-up window. The app requires premission to read and update tickets, create webhooks and triggers. Press Allow:
   
4. On the "Conversation" step, click on Authorize:
   
5. Allow the browser to open a pop-up window and give access by clicking on Allow:
   
6. Final step. Create a trigger by specifying 
   - the delay time (in sec); 
   - tags (will be added to a ticket);
   - any message you want to appear in ticket. Please note that you can use Zendesk ticket markdown in this field.
   Click on Create:

That's it!

You can view and modify the created trigger by clicking on Trigger > Open Admin center link:

The default trigger will have the following JSON:

1. {
       "add_tag": "test_tag",
       "delay": 30,
       "message": {
           "author": {
               "type": "business"
           },
           "content": {
               "text": "Test message",
               "type": "text"
           }
       },
       "ticket_id": "{{ticket.id}}"
   }

   Where: 

   • add_tag is the tag that will be added to the ticket after delay
   • delay in seconds before actions tag is added and message is sent
   • cancel you can add this parameter and set it's value to "true" to use in a trigger that will cancel all planned events for a ticket 

   • message is the message sent to the user via Sunshine Conversatins API to update current conversation. Please check SunCo Documentation for reference.  You can modify content of the "text" attribute in the default configuration.  

     "message": {
             "author": {
                 "type": "business"
             },
             "content": {
                 "text": "Test message",
                 "type": "text"
             }
         },

   • comment [to be added soon] comment to be added to the ticket. 
   • conversation [to be added soon] conversation title to be updated.
   • ticket_id is mandatory field and used to send ticket ID to the Delayer service.