Changelog - 3CX Zendesk integration

## [2.1.0] - 2026-02-04

### Added

• DID-based ticket filtering: You can now choose to create tickets only for specific lines by entering one or multiple "DID Friendly Names"

   

## [2.1.0] - 2026-01-19

### Changed

• UI improvements: moved the "Transplantation" field to a separate section in the app settings for bearer visibility and organization

### Added

• An option to create new tickets for unsuccessful outbound calls
• An option to route new calls to the latest open ticket

## [2.1.0] - 2025-12-11

### Added

• Option to set a language for ticket messages
• Option to customize messages, including the created ticket subject
• Support for department workspaces - The tickets change the brand accordingly to the agent's brand
• New ticket comment for unsuccessful outbound calls.

### Fixed

• Fixed "ticket is not available" error due to a ticket being created with a default brand and assigned to an agent who does not have access to the brand
• minor fixes

### Known issues

• The call leg, where the outbound call has failed, is not recorded
• Missed calls do not have a tag with the queue number

## [2.0.0] - 2025-09-01

### Added 

• Multiple 3CX instances Support 
• AI call transcripts support for 3CX Ent  

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https://keepachangelog.com/en/1.0.0/