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## [2.1.0] - 2026-02-04### Added DID-based ticket filtering: You can now choose to create tickets only for specific lines by entering one or multiple "DID Friendly Names"   ## [2.1.0] - 2026-01-19#...

## 2026-01-30### Added- Support for standby messaging   ## 2025-12-19### Added- Option to mute posts ## 2025-12-19### Fixed- Enhanced status management within the sidebar application##2025-07-14###...

For example: We want to send an agent a message when he receives a good CSAT review.   Please check you have installed the Notifier app from Zendesk marketplace (paid app) Create a trigger, name i...

Follow the guide to install the Delayer app from the Zendesk marketplace if you have not done so previously. Given that a new chat goes to a queue, we want to send an automated greeting message ...

The app can be installed directly from Zendesk Marketplace. You can use the NOCC coupon to install it without a credit card.  Click on Free Trial in Zendesk Marketplace and fill in the required dat...

To change the display name (or nickname) of the OappsDesk bot on your Discord server, please follow the steps below: Locate the bot on the right Discord panel on your server channel. Right-click o...

Use 3CX WebAPI via an agent's browser. This option controls how the app connects to 3CX WebAPI, e.g., to place outbound calls.  All Integration service connections are done via https port 443 (TLS ...

Please refer to WebAPI for 3CX up-to-date guidelines. Debian manual Installation Guide - if you need more control or Debian Installation Script Guide (v18, v20) - automatic installation   For Wind...

## - 2026-01-14### Added- Option to request Telegram user ID - Parameter transfer to Zendesk user details  ## [3.1.1] - 2024-01-09### Added- Prechat form - ask additional question and send the answ...

## [2.4.0] - 2026-02-25### Added- Export tickets archive to PDF.- Added side conversations to ticket archives exports.- Performance improvements.- Dark mode and a theme toggle.## [2.2.0] - 2023-04-...