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Use 3CX WebAPI via an agent's browser. This option controls how the app connects to 3CX WebAPI, e.g., to place outbound calls.   Unchecked: The API calls will be made through our AWS cloud.  In t...

Please refer to WebAPI for 3CX up-to-date guidelines. Debian manual Installation Guide - if you need more control or Debian Installation Script Guide (v18, v20) - automatic installation   For Wind...

## [3.1.1] - 2024-01-09 ### Added - Prechat form - ask additional question and send the answer to user's field - Option to hide telegram username and name from agent   ### Fixed - end-users informa...

## [2.2.0] - 2023-04-19 ### Added - Export Ticket JSON/ browsable HTML Archive with attachments (available only at Professional plan) - Include identities in user export - Storage capacity increase...

Connecting via WhatsApp Business Cloud API Use this option to connect phone number line that does not have WhatsApp installed; Requires Meta Business Suite account and Meta developer account; Paid...

We use access YouTube data via user, who authenticates the app. Replies, posted back to the channel are via this user profile. It may be the user has no more rights to access YouTube content or use...

1. Install OAPPS Comments for Youtube from Zendesk Marketplace.  2. Go to Admin Center -> Channel apps -> OAPPS Comments for YouTube: 3. Click Add Account on the Accounts tab: 4. Press Continue Wit...

Reels comments arrive as tickets in Zendesk. You can reply to reels comment from withing your app 

Instagramer update  Now tickets are tagged with ig_general or ig_primary following Instagram contacts classification. 

Install Custom Fields App Go to Zendesk marketplace. Find Custom fields app.  https://www.zendesk.com/apps/chat/687662/custom-fields/ Click Free Trial to install the app.  You won't be charged bef...