Types of charging - per account, per agent

We offer two types of tariffs - per account and per agent.

• Cost per agent means that the charge is based on the number of agents using the app. For example, the app costs $5 per agent. If 5 agents have access to this app, then the monthly price will be $25.

• Cost per account means that payment covers the app installation, making the app available for all agents. For example, the TikTok app costs $59 per Zendesk account. The monthly price is $59, regardless of the number of agents.