Our billing portal can help you to:

• View all your subscriptions
• Check subscription status (active or unpaid)
• Update the plan if there're several
• View all your payments
• Download invoices
• Change your billing data and card details
• Cancel subscription
• Request support

Log in

To access our billing portal use your subscription e-mail (used during the app installation) and the "Forgot password?" option:

Main page

On the main page, you can:

- see all your subscriptions;

- check the payment status (active, unpaid or trialing);

- see your limits (the number of connected accounts and received messages)

- upgrade or downgrade your current plan (if the app has several plans);

- cancel the subscription;

- modify your billing details:

Update card details

Click on "Billing Info" in upper right corner of the page ->  In the "Payment Method" section you can either update your card or add it:

Modify company details 

Click on "Billing Info" in upper right corner of the page -> Under "Billing Information" select "Update information" to make changes to your company details. You can change:

- subscription email

- address

- phone number

- tax

Download invoices and receipts

You can check a list of your payments and, if you click on a particular charge, you'll be able to download an invoice and a receipt.
Go to "Billing Info" in upper right corner of the page -> "Invoice History":

Cancel subscription

You can cancel your subscription either on our billing portal or just by uninstalling the app from your Zendesk. Once the plan is cancelled no further fees will be taken.

Update plan

Find the app which plan you'd like to upgrade/downgrade and click on "Update plan":

Then select the plan you're interested in. Note your plan will be changed immediately after you click on "Select":

Add-ons 
Additional accounts and Unlimited messages

Please refer to this guide to add additional accounts or unlimited messages to your domain: FAQ: How to add extra accounts or unlimited messages?

Still have questions? Reach our support.