First, download a private app: How to install a private application from a zip file?
Go to the Zendesk application settings: Support - Channel integration - VKontakter.
Switch to Tab «Accounts» and press «Add account».
General
Fill all required fields and click "Connect".
- Enter a new account name.
- Select the "Discussion Boards" option.
- Press "Get VK user token".
- Allow access to your account.
- Copy results page address.
- Enter a community URL
- Click "Connect".
Advanced
Use tags for each account to configure the routing of incoming requests.
If you leave your e-mail address, the system will notify you in case of problems with the configured integration. We will send you a notification and you will not miss a message from your customers.
Set the subject length and format. By default, the first client message is used as the subject of the request. If you apply these settings, then the topic will be added with a prefix [VK] and the subject text is trimmed to the value specified as the «Ticket subject length».
Comments
2 comments
yes its help full information
Nice guide 👍 the steps are clear and easy to follow, especially for setting up the VK integration with Zendesk. The screenshots also help a lot in understanding each step, so even beginners can set it up without confusion.
From a user point of view, having everything organized like this saves time and avoids errors during setup. It would be even better if there was a quick checklist or summary at the end for faster implementation.
Also, just like tools such as a free online destiny chart to unlock your talents and understand patterns step-by-step, having structured guidance like this makes complex setups much easier to manage.