How to request CSAT?

To request customer satisfaction in the apps like Instagramer or Vkontakter please follow the steps:

1) mark ticket in Zendesk as "Solved";

2) send the client the placeholder: {{satisfaction.rating_url}}

The URL to rate the support will be sent to the client as an active link.

For more information visit: https://support.zendesk.com/hc/en-us/articles/203662256-Using-CSAT