Please check the Asterisk configuration in the article below if you have not connected any WebRTC-based phone to your Asterisk before.
Configure Asterisk or FreePBX for Zendesk integration via OAPPS phone
- Install the free Asterisk Phone by OAPPS from the Zendesk Marketplace.
- Enter your WebSocket server URL. It is usually
wss://pbx.example.com:8089/ws Enter the SIP domain. In most cases, it is the same as the PBX’s fully qualified domain name (FQDN). E.g.
pbx.example.com- Click Update.
- Open Zendesk Support and locate the app in the left navigation panel.
Enter your extension and password.
- Click Connect.
If you connect successfully, you will see the app in the top bar and 🟢 Registered. You can dial the echo service *43 to test the audio.
Click the gears icon to select the headset and microphone.
To create a ticket during the call, click the "ticket" icon
Comments
0 comments