First of all, create an API token that will be used for Resurrect set-up:
1. Visit Admin Center >> Apps and integrations > Zendesk API:
2. Ensure the "Token Access" option is enabled. Turn it on if it isn't. Click
nstall Resurrect from the Zendesk Marketplace. In the opened form enter any of your registered agents' e-mail. This agent's account will be used to reopen tickets >> Paste API token you have just saved. Make sure it's not auto filled by browser!
Enter custom text Ticket Field ID to store scheduled reopen date there. It can be done via Admin Center >> Objects and rules >> Tickets > Fields >> press "Add field" in the upper right corner >> Select "Text" field and fill in the fields and save:
> Save the Field ID and paste it in the Resurrect settings in the form "Ticket field id":
Don't forget to Save the changes.
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