Anton
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Recent activity by Anton-
How to manage or revoke YouTube access permissions?
We use access YouTube data via user, who authenticates the app. Replies, posted back to the channel, are via this user profile. It may be the user has no more rights to access YouTube content or us...
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I receive an unusual login attempt when using Instagramer. Why?
When our app connects from our servers you may receive an unusual connection attempt notification from Instagram. It's like you connect from a new device and location. Please press "This was me" t...
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Zendesk Recipe: How to send agent assignment greeting messages
Follow the guide to install the Delayer app from the Zendesk marketplace if you have not done so previously. Given that a new chat goes to a queue, we want to send an automated greeting message ...
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My Zendesk account has IP address restriction - will that influence Instagramer?
Yes, you have to add Instagramer IP 54.176.80.104 to the allow-list so it is possible for Instagramer to connect to your Zendesk instance.
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Will Instagramer work in new agent workspace?
Yes, instagramer works in new agent workspace the same way. New message create as a ticket, not a a conversation though. We will be adding option integrate it as conversation as soon as Zendesk wil...
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How to report on Instagram tickets in Zendesk Explore
Explore Lite If you only have one channel integration, then you can use Explore standard dashboard and choose Any channel to filter Instagram messages you will need to utilize Explore Professiona...