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Reels comments arrive as tickets in Zendesk. You can reply to reels comment from withing your app 

Instagramer update  Now tickets are tagged with ig_general or ig_primary following Instagram contacts classification. 

Install Custom Fields App Go to Zendesk marketplace. Find Custom fields app.  https://www.zendesk.com/apps/chat/687662/custom-fields/ Click Free Trial to install the app.  You won't be charged bef...

  Linker app  You can use the Linker app to create linked sub-tickets as you chat with your customer. The app allows you to classify linked tickets with a few clicks without navigating away from th...

You can use the coupon FREEEMAILSELECTOR to install the app for free.1. Go to https://www.zendesk.com/apps/support/reply-to-email-selector/ And press Buy2. Click Add coupon code 3. Enter Coupon FRE...

We will are updating the Instagram API version for better compatibility of our app. The update will require you to re-authenticate accounts. What's new User field ig_login to keep Instagram login ...

  You can configure Zendesk to send notifications to Telegram channels and groups using native webhooks functionality (no apps required)   1. Create a new channel in Telegram. Create a public chann...

To change the display name (or nickname) of the OappsDesk bot on your Discord server, please follow the steps below: Locate the bot on the right Discord panel on your server channel. Right-click o...

Please refer to WebAPI for 3CX up-to-date guidelines. Debian manual Installation Guide - if you need more control or Debian Installation Script Guide (v18, v20) - automatic installation   For Wind...

Introduction In Zendesk you may configure multiple support e-mail addresses - there can be hundreds of emails for different brands and business functions.  If a customer sends an e-mail to  support...