Mikhail

Some applications are not available at Zendesk Marketplace, so they cannot be installed using a usual way, but, nevertheless, it is possible by uploading a zip file with the application. Below is a...

Some accounts adding issues can be solved using a proxy server for initial configuration. As we use regional servers, Instagram needs to treat their IP addresses for your account as trusted. So to ...

No, it doesn't. Please use our second app - Instagramer Suite. This app is based on an official API and there're different plans that support both comments and DMs. You may find this article useful...

In short - no, you can't.  There are two reasons for this: 1) we use Zendesk Channel framework that doesn't support it; 2) there is a higher chance to get an account ban if an Instagram user you tr...

Connect your Instagram business account to your Facebook Page for additional benefits, such as easy sharing of posts and pictures between your Page and Instagram. You can even share ads from your P...

If you want to use your Instagram account with any 3rd party applications you have to change the type of your account to Business. To check the type and change it if necessary follow the steps bel...

Prerequisites:  You have to be an Administrator inside your helpdesk. You must have an Instagram account with a Business type. More details on how to check and change the type of your account y...

Sometimes your SMM team replies to DMs via the Instagram app, yet with Instagramer you will have a ticket in Zendesk with a discussion and you have to solve in Zendesk manually.    An example of a...

To solve the problem please carry out some steps: Ensure your Instagram account is a business type. Please follow the steps from this article: How to change your Instagram account type to Business...

Requirements Zendesk Admin role. Your Instagram account must be a business type. You can learn more about this in the article “How to change the type of your Instagram account to professional”. T...