Alena

Resurrect costs $0,75 per month per agent. You can give access to the app only to certain agents:

Forwarder costs $5,99 per month per agent. You can give access to the app only to certain agents:

Currently, TikTok Shop is not supported. We do support TikTok Business account post comments and TikTok Ads comments, but not TikTok Shop.We’re continuously expanding app features, and if TikTok Sh...

If you face any issues with Forwarder, please try re-authorizing the app from the Zendesk Admin. For this, click on "Configuration" > Reauthorize the app: If the issue persists after that, please r...

You can now mute specific posts to prevent their comments from being sent to Zendesk — for example, marketing contests, giveaways, or other promotional content. Comments from the muted posts won't ...

In Instagramer Suite for Zendesk, we can only deliver comments for collaboration posts if your account is listed as the first collaborator (the username is on the first place).This is because Meta ...

Not all post @mentions can reach Zendesk. Please check these criteria by TikTok: https://business-api.tiktok.com/portal/docs?id=1825103422736385What are the criteria for discovering mentioned posts...

When you receive a new comment on your YouTube video, it may not appear in Zendesk right away. The time it takes for comments to sync depends on your current plan. Each tariff plan has a different ...

No, YouTube shorts are currently unsupported. However, we do plan implementing this in the future.

If you don't receive comments from your YouTube account to Zendesk, please try the steps below to troubleshoot: Re-authorize your connected account by clicking on "Reauthorization in Google" inside...