Alena

If you receive the error notification inside your Zendesk ticket as below, then this guide is right for you: This issue is caused by Instagram's API, which may flag certain responses as spam  or o...

Now, when an Instagram users leave comments under your post, you can reply then in a Direct Message. Let's see how to do that. 1. Receive an Instagram post comment in Zendesk as a ticket. 2. Open "...

Now you can delete or hide an Instagram comment inside your Zendesk, without any need to go to Instagram.com to perform this action! Let's see how to achieve that.   1. You receive a spam Instagram...

Our OAPPS Comments for TikTok is available in two subscription plans: 👉 The difference between them lies in the number of accounts you connect.   Currently, there're no additional restrictions (su...

1. Install 3CX integration by OAPPS from the Zendesk Marketplace. 2. Click on the 3CX icon on the left panel and complete the authorization by clicking "Grant Permissions":   3. Click "Allow" in t...

Install the OAPPS Comments for TikTok from Zendesk Marketplace. To avoid card entering during the trial, please use the coupon code NOCC during the installation:  Log in to your TikTok account. Ma...

## [1.0.0] - 2023-11-29 - Initial version (Open beta)   ## [1.1.0] - 2023-12-8 #### Added - Media support - Private threads support - Code maintainability improvements   ## [1.2.0] - 2024-03-22 ###...

OAPPS Discord for Zendesk works not only with private messages but also with public ones. To receive messages from your Discord to Zendesk, follow these steps: 1. Connect the Discord server you wan...

Like direct messages by sending hashtags #like or #love   In Instagram it will look like:        To answer with a separate like, use emojis by typing a colon and selecting any emoji. E.g.:       

Advanced export allows you to export your help center content and media files to an HTML format for archiving, so you can browse help center content locally or easily publish it to the web. Help Ce...