How to connect Telegram Forum Topics to Zendesk?

Initial configuration

  The app supports Telegram Forum Topics by default, all you need to do is enable Forum Topics in your Telegram channel. 

Advanced configuration
 

  You can set custom tags for tickets created from Forum Topics and disable the messages from the default "General" topic using the "Forum topic settings" section of your connected bot account settings:

 

Proactive messages

 You can send proactive messages to specific forum topics by selecting them as a recipient in the "Please select group name or user ID" field.