🔗 How to create a Discord integration with Zendesk?

1. Install OAPPS for Discord from the Zendesk Marketplace.

2. Navigate to Admin Center >> Apps and Integrations >> Channel apps >> OAPPS for Discord:

3. Switch to the «Accounts» tab and press «Add account»:

4. Enter Account name (use meaningful names) and go through "Continue with Discord":

5. Select the channel (server) you'd like to connect from the drop-down list and click on "Continue":

6. Grant full permissions on the next step and click "Authorize":

7. Complete account creation by clicking on «Create»:

That's it! The integration is created!

Advanced Settings:

There're a few options you can configure in the "Advanced" tab:

• Use tags for each account to configure the routing of incoming requests:

• If you leave your e-mail address, the system will notify you in case of problems with the configured integration:

• The subject text is trimmed to the value specified as the «Ticket subject length»:

• Specify ticket subject prefix - it will help you to find out where the message comes from:

• Disable @botmentions (that create public threads) and process only /help command (that creates private threads):
  
  Please note that private threads can not be started in announcement channels. 
• Keep the toggle for "Anyone can invite to thread" disabled if you don't want any participant add users to private threads:

Pre-chat:

Allows you to create a custom pre-chat form and add tags to the created ticket based on the provided answers.  

• Label - name of the answer option provided to a customer in Discord.
• Tag - a tag that is added to the ticket if the customer selects this option.
  
  
  
  

Don't forget to save the changes at the end!