🔗 How to install Notifier to Zendesk?

Installation:

1. Find Notifier in Zendesk Marketplace and click on Free Trial:

2. Select the domain you want the app to be installed on and click on Install:

3. Add your billing details. 
On this step you can also enable restrictions either for some roles or group (but it can also be done later):

4. After the app is installed, go to Support and grant all the requested permissions by clicking on Allow access:

5. Allow to access your Zendesk so that we can push notifications:

Enable Notifications:

6. Right after you can enable web push notifications to stay updated, even if you're on another page

7. Click on the setting gear to enable/disable:
- Browser Web Push;  
- Pop-up notifications in Zendesk;
- Notification Events;
- Configure notification sound and volume:

 Testing:

Assign a ticket to yourself and check for notifications when the ticket is updated by a requester.

Broadcasting:

You can broadcast a message either to some specific groups or to all your Zendesk agents. Just switch to Broadcasting tab, leave a message and select a group or leave empty to send a message to all agents:

Should you have any questions about the app, please reach out to us.