I don't receive YouTube comments to Zendesk. What can I do?

If you don't receive comments from your YouTube account to Zendesk, please try the steps below to troubleshoot:

1. Re-authorize your connected account by clicking on "Reauthorization in Google" inside the connected account settings:

   

    

   2. Select the right Google account (if you have multiple):

3.  Grant all the requested permissions on the next step:
 

4. Select the YouTube channel and save the changes.

Test the app once again after the re-authentication. If the issue still persists, please reach out to our support team. Please attach a screenshot of the most recent undelivered comment along with a link to the corresponding YouTube video to the email, and we'll be happy to check the logs for you.