When you receive a new comment on your YouTube video, it may not appear in Zendesk right away. The time it takes for comments to sync depends on your current plan. Each tariff plan has a different update cycle, which determines how often new comments are pulled from YouTube into Zendesk. Below you’ll find details on the expected timing for each plan.
1. BEGINNER PLAN ($14.99/month)
The update cycles for new comments under this plan are as follows:
For videos uploaded in the last 10 days = 15 minutes
For videos uploaded from 10 to 20 days back = 65 minutes
For videos uploaded from 20 to 60 days back = 85 minutes
For videos uploaded from 60 to 80 days back = 110 minutes
For videos uploaded more then 80 days back = 240 minutes
2. PROFESSIONAL PLAN ($29/month)
The update cycles for new comments under this plan are as follows:
For videos uploaded in the last 10 days = 4 minutes
For videos uploaded from 10 to 20 days back = 20 minutes
For videos uploaded from 20 to 60 days back = 30 minutes
For videos uploaded from 60 to 80 days back = 52 minutes
For videos uploaded more then 80 days back = 104 minutes
3. LEADER PLAN ($49/month)
The update cycles for new comments under this plan are as follows:
For videos uploaded in the last 10 days = 2 minutes
For videos uploaded from 10 to 20 days back = 11 minutes
For videos uploaded from 20 to 60 days back = 16 minutes
For videos uploaded from 60 to 80 days back = 26 minutes
For videos uploaded more then 80 days back = 52 minutes
PLEASE NOTE: The app only gathers comments from the latest 100 videos that you've uploaded.
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