How to create integration with Viber in Zendesk?

First, install the application from Zendesk Marketplace. Next, go to the application settings: Admin Center >> Apps and Integrations >> Channel apps >> Oapps for Viber. 

Switch to Tab «Accounts» and press «Add account».

General Settings:

Fill all required fields and click «Save».

• Account name. Use meaningful names for account names. They can be used later to customize reporting and various rules.
• Auth token. How to get a token look here.

That's all!

We have provided several additional options for configuring our application. Perhaps they will be useful to you. Switch to the Advanced Settings tab.

Advanced 

Use tags for each account to configure the routing of incoming requests.

If you leave your e-mail address, the system will notify you in case of problems with the configured integration. We will send you a notification and you will not miss a message from your customers.

Set the subject length and format. By default, the first client message is used as the subject of the request. If you apply these settings, then the topic will be added with a prefix [V] and the subject text is trimmed to the value specified as the «Ticket subject length».

Your integration is configured!