How to send messages from Viber to Zendesk?

Once all the steps from this guide are managed and the integration is set up, you can start testing! Please keep in mind we can catch only bot messages - your created bot should be a part of a conversation. Personal messages (without a bot) cannot be pushed to Zendesk.

1. First of all, find your created bot. For this, use a deep link: viber://pa?chatURI=YourBotURI :

For example, we've created a bot "hikingtours" (bot name = URI), so the deep link for our bot will be the following: viber://pa?chatURI=hikingtours 

2. Save this deep link somewhere so that it becomes clickable. Click on the deep link and you'll be  re-directed to your bot:

3. Write any message to your bot and this messages should reach you Zendesk:

That's it! Your customers should also write to your bot, the same way you did just now.