- Install the app from Zendesk Marketplace
- Go to Admin Center -> Channel apps -> OAPPS Comments for YouTube.
- Click Add Account on the Accounts tab.
- Press Continue With Google
- Select your google account ( if you have multiple)
- Grant permissions. All of the permissions are required to get access to read and post back Youtube comments
- Select the YouTube channel you own or enter your YouTube channel ID. The integration will scan for new comments in the selected channel.
- Optionally open advanced settings there you can:
- Configure tags that will be added to tickets created from YouTube Comments
- Configure ticket subject prefix for YouTube tickets.
- You can also select the calendar date if you need to pull comments that were posted some time ago.
- Click Save to complete.
Comments
0 comments
Please sign in to leave a comment.