YouTube comments for Zendesk installation guide

1. Install OAPPS Comments for Youtube from Zendesk Marketplace. 

2. Go to Admin Center -> Channel apps -> OAPPS Comments for YouTube:

3. Click Add Account on the Accounts tab:

4. Press Continue With Google:

5. Select your Google account (if you have multiple):

6. Grant permissions. All of the permissions are required to get access to read and post back Youtube comments:

7. Select the YouTube channel: you own or enter your YouTube channel ID. The integration will scan for new comments in the selected channel: 

Advanced Settings (optional):

Here you can:

• • Configure tags that will be added to tickets created from YouTube Comments;
  • Leave your e-mail that will be used to send you notification in case of downtimes;
  • Configure ticket subject prefix for YouTube tickets;
  • Select the calendar date if you need to pull comments that were posted some time ago. 

Don't forger to click on "Save" after the changes are made.