YouTube comments for Zendesk installation guide – OAPPS for Zendesk

Install the app from Zendesk Marketplace or as a private app here
Go to Admin Center -> Channel apps -> OAPPS comments for YouTube.
Click Add Account on the Accounts tab.
Press Continue With Google
Select your google account ( if you have multiple)
Grant permissions. All of the permissions are required to get access to read and post back Youtube comments
Select the YouTube channel you own or enter your YouTube channel ID. The integration will scan for new comments in the selected channel.
Optionally open advanced settings there you can:
- Configure tags that will be added to tickets created from YouTube Comments
- Configure ticket subject prefix for YouTube tickets.
- You can also select the calendar date if you need to pull comments that were posted some time ago.
Click Save to complete.