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Use 3CX WebAPI via an agent's browser. This option controls how the app connects to 3CX WebAPI, e.g., to place outbound calls.  All Integration service connections are done via https port 443 (TLS ...

Connecting via WhatsApp Business Cloud API Use this option to connect phone number line that does not have WhatsApp installed; Requires Meta Business Suite account and Meta developer account; Paid...

We only store your Zendesk admin email with your billing data in our billing system. We may use collected e-mails to inform you about our product updates. We do not collect any information via your...

## [2.1.0] - 2026-02-04### Added DID-based ticket filtering: You can now choose to create tickets only for specific lines by entering one or multiple "DID Friendly Names"   ## [2.1.0] - 2026-01-19#...

We use access YouTube data via user, who authenticates the app. Replies, posted back to the channel, are via this user profile. It may be the user has no more rights to access YouTube content or us...

When our app connects from our servers you may receive an unusual connection attempt notification from Instagram. It's like you connect from a new device and location.  Please press "This was me" t...

Follow the guide to install the Delayer app from the Zendesk marketplace if you have not done so previously. Given that a new chat goes to a queue, we want to send an automated greeting message ...

Yes, you have to add Instagramer IP 54.176.80.104 to the allow-list so it is possible for  Instagramer to connect to your Zendesk instance. 

Yes, instagramer works in new agent workspace the same way. New message create as a ticket, not a a conversation though. We will be adding option integrate it as conversation as soon as Zendesk wil...

Explore Lite  If you only have one channel integration, then you can use Explore standard dashboard and choose Any channel to filter Instagram messages you will need to utilize Explore Professiona...