Instagram private replies - How to reply to Instagram Comment with a DM in Zendesk?

Now, when an Instagram users leave comments under your post, you can reply then in a Direct Message. Let's see how to do that.

1. Receive an Instagram post comment in Zendesk as a ticket.

2. Open "Apps" in the right sidebar of your Zendesk, find the Instagramer Suite app, and select the comment to reply to in a DM:

3. Click the arrow for replying via DM and a reply section will open:

4. After you click on Reply, a notification will pop-up confirming the action and the agent's reply will appear in the same ticket as an internal note:

Your client will receive this response as a DM:

Should you face any issue with this feature, please contact us.