- ake sure it is NOT a Creator or Personal account.
You can check that on Instagram.com by clicking Settings >> Account >> Switch account type
If you see only personal and creator options, it means the Instagram account is correctly set as Business. If not, switch to a business account.
🔹 Use tags for each account to configure the routing of incoming requests:
🔹If you leave your e-mail address, the system will notify you in case of problems with the configured integration. For example, you changed the password for the Instagram account and the application no longer accepts calls. We will send you a notification and you will not miss a message from your customers:
🔹The subject text is trimmed to the value specified as the «Ticket subject length»:
🔹 Specify ticket subject prefix - it will help you to find out where the message comes from:
You can configure tags, subject prefix and length for DM integration as well:
Please do not forget to save the changes!
You can always reach our support if there're any questions left!