Prerequisites:

You have to be an Administrator inside your helpdesk.
You should have a Business Instagram account. For more details on how to check and change the type of your account, you can find in the article: “How to change your Instagram account type to Business"
You must have a Facebook page and it must be connected with an Instagram account described above. Integration instructions can be found in the article: “How to link an Instagram business account and a Facebook page”.

Step-by-step instruction:

Ensure the prerequisites above are met.
Visit Zendesk Marketplace and find Instagramer Suite:

3. Select the plan that more suits your business needs and install the app by pressing "Free trial". To find out more about Instagramer Suite tariffs, visit: What is the difference between the tariff plans for Instagramer Suite?

4. The app can be found in Admin Center >> Adds and Integrations >> Channel Apps >> Instagramer Suite >> in Accounts tab you can Add account:

5. Enter a name for your integration - it will appear inside each DM and comment as a source - and click “Continue with Facebook”:

6. Give access to all accounts and FB pages you're connecting:

7. Give all requested permissions and press "Done":

8. Finish the process by selecting the correct FB page and by clicking the “Save” button.

Advanced

🔹 Use tags for each account to configure the routing of incoming requests:

🔹If you leave your e-mail address, the system will notify you in case of problems with the configured integration. For example, you changed the password for the Instagram account and the application no longer accepts calls. We will send you a notification and you will not miss a message from your customers: