🧑‍💼 Zendesk Users, Agents and Admins export

Users and Agents Export:

1. Press the "New export" button 

2. Select "Export users"

3. The Export options will open where you can select:

• File format (XLSX or CSV);
• Date range (or you can export all data for the whole period of time);
• User role (select the one option from the drop-down list):
              - Admin
              - Agent
              - End-user
• User tags;
• User status (active or suspended):

4. Press the "Submit" button.

5. Wait for the system to complete the export. It may take a while depending on our servers load and your Zendesk plan. You will be able to download the file as soon as the export process is finished:

Optional:

• To delete files from our server choose the "Delete" option. Otherwise we'll keep it on or server for 30 days.
• You have an option to repeat the same export.

If you face any issues, please let us know.