How to connect Telegram Business account to Zendesk?

Now you can add Bots to your Personal (Business) Telegram account to process customer interactions.

Business users can connect Telegram bots that will process and answer messages on their behalf. This allows businesses to seamlessly integrate any existing tools and workflows, or add AI assistants that manage their chats.

NOTE: When a bot is connected to a personal Telegram account, it can only process 1:1 (private) messages. It does not have access to messages sent in groups or channels. This is a limitation imposed by Telegram and cannot be bypassed through bot configuration.

Prerequisites

👉 Your account must be Telegram Business, which comes free with a Telegram Premium subscription: https://telegram.org/faq_premium

To subscribe to Telegram Premium, navigate to Telegram settings, find the Telegram Premium section, and choose your preferred subscription method (App Store, Google Play, or @PremiumBot).

Bot configuration

Create a bot using @BotFather (with the /newbot command).
For step-by-step instructions, refer to this guide: How to create Telegram-bot by @BotFather
Make sure to save the bot token. You'll need it later in the Telegramer app settings.
Activate Business Mode for your bot:

2.1. Open @BotFather and type the command /mybots;

2.2. Select your created bot and click on "Bot Settings";

2.3. Settings for your bot will open. Click "Business Mode":
Connect this bot to Zendesk via the Telegramer app.
For this, click on "Add account" in the Telegramer settings and enter your bot's name and token. Save the settings:
Link your ChatBot to your Telegram Business account.
4.1. Open Telegram Business and select "ChatBots":